Refund policy

Return Policy

We want you to enjoy mysa in the best condition.

Because mysa is a sealed beverage, we cannot accept returns for reasons of taste, preference, or change of mind.
Under EU law, the right of withdrawal does not apply to sealed food and drink items once they have been delivered to you.

We will, of course, replace or refund your order if:

• your cans arrive damaged or faulty, or

• you receive the wrong product.

If this happens, please contact us within 7 days of receiving your order, with photos of the product and packaging, so we can make it right.

Thank you for understanding, this helps us guarantee quality and safety for all our customers.

You can always contact us for any return questions at mysa@ultrasoundliquid.com. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mysa@ultrasoundliquid.com.